CELPIP Reading Correspondence Practice

CELPIP Reading Correspondence

Read the following email and answer the questions that follow.

Hi Stephanie,

Thanks so much for being willing to handle everything while I’m gone. Especially on such short notice!

Since my mother’s passing, I’ve been bombarded with messages from colleagues and friends. It’s hard for me to stay on top of everything while trying to support my family emotionally and take time to grieve.

I know it’s going to be very hard to reschedule everyone in the coming weeks with the busy schedule we have right now, but I’m actually not worried about it at all because I know how organized you are!

That’s why I hired you in the first place, and I’ve never regretted that decision! I’m really sorry though to put you through this, but I guess my family is more important than my clients’ teeth.

I’m going to make it up to you somehow in the next few months. How about a balmy vacation in the tropics?

Thanks again so much for all the hard work you do to keep our clients happy!

Sincerely,
Dave

P.S. Please apologize profusely to Mr. Walker because this is the second time I’ve had to postpone his root canal!

Questions

1. Dave is a

Manager
Doctor
Dentist
Chef

2. Stephanie is

Dave’s friend
Dave’s boss
Dave’s sister
Dave’s receptionist

3. Dave is gone because

He is on vacation
His mother died
He got married
He quit

4. Stephanie will likely go on vacation to

Russia
Norway
Jamaica

5. Mr. Walker is waiting for

A business meeting
An interview
A tooth repair

6. Why does Dave trust Stephanie to manage things while he is away?

She has worked there the longest.
She is highly organized.
She is a member of his family.
She owns the business.

CELPIP Reading Correspondence

Subject: Re: Managing the Clinic While You're Away

Hi Dave,

Thank you for your kind words. Please don't worry about the clinic right now. Your family should be your priority, and everyone here understands that. I'm very sorry for your loss.

I've already started contacting patients to rearrange appointments. Most people have been very understanding, although a few are disappointed because the next available openings are several weeks away.

I spoke with Mr. Walker this morning. He wasn't thrilled about postponing his root canal again, but he appreciated the explanation and asked me to pass along his condolences.

The dental assistants have offered to help with some administrative work, which should make things easier. We've also temporarily reduced the number of new appointments we accept each week until you return.

As for the tropical vacation, I'll definitely keep that offer in mind! For now, focus on your family and take all the time you need. We'll take good care of everything here.

Take care,
Stephanie

Questions

1. Why is Stephanie writing this email?

To resign from her position
To respond to Dave and update him about the clinic
To complain about extra work
To request a promotion

2. How have most patients reacted to the appointment changes?

They have changed dentists
They have ignored Stephanie's calls
They have been understanding
They have demanded refunds

3. What did Mr. Walker ask Stephanie to do?

Schedule his appointment immediately
Pass along his condolences to Dave
Cancel all future appointments
Recommend another dentist

4. How is the clinic reducing its workload?

By closing on weekends
By hiring another dentist
By accepting fewer new appointments
By shortening office hours

5. What is Stephanie's attitude toward Dave?

Supportive and understanding
Angry and frustrated
Confused and uncertain
Indifferent and distant